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|Shipping in a nutshell|
|Can I pick up my order in-store to save on shipping?|
|Yes, if you live in Missouri or Illinois. This is a home-based business, so please contact us by email or phone to arrange a pick-up time.|
|I just tracked my order. Why does the post office say the package does not exist?|
|It might take 24 hours or more before the online system 'finds' your package.|
|What if my order is lost or damaged?|
|Your shipment is guaranteed against loss or damage by Bone Dry Musical Instrument Company. There are no claim forms or hoops to jump through. Look, we're family. So if your order does not arrive within a reasonable time (allow 2 weeks for U.S. orders, 30 days for Worldwide), just let us know and we will send you a refund or replacement.
|When will my order ship?|
|All orders ship within 1 business day.
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "Order Status" link at the bottom of any page to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24 hours of shipment.
|When will my order arrive?|
|Below is the estimated time your order will arrive once it ships.
Please contact us if your order does not arrive within a reasonable time: 2 weeks for U.S. delivery (6 wks Parcel Post), 30 days for Worldwide